Terms of Use

Effective Date

Effective Date: May 26, 2025

Last Updated: March 3, 2026

Child Safety Standards: https://www.lumore.xyz/child-safety

Introduction

These Terms of Use ("Terms") govern your access to and use of Lumore ("Lumore," "we," "us," or "our"), including our mobile applications, website at https://www.lumore.xyz/terms-of-use, and related services (collectively, the "Service"). Lumore is a location-enabled dating and matching platform.

Acceptance of Terms

By creating an account, accessing, or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

You also agree to comply with applicable laws and regulations. If you use the Service on behalf of an entity, you represent that you have authority to bind that entity to these Terms.

Eligibility (18+ only; age screening; no minors; no use under age)

Lumore is strictly for users who are at least 18 years old.

By using the Service, you represent and warrant that:

You are 18 or older.
You are legally permitted to use the Service.
You are not prohibited from using dating or social discovery services under applicable law.

We use age-screening measures and may suspend or terminate accounts we reasonably believe are underage or using false age information.

Account Registration & Security

To use key features, you must create an account using supported methods, including email and Google Sign-In.

You agree to:

Provide accurate, current, and complete information.
Keep your credentials confidential and secure.
Update your account information when it changes.
Notify us promptly if you suspect unauthorized use of your account.

You are responsible for activity on your account, except to the extent caused by our failure to use reasonable security controls.

User Content, Rights & License

"User Content" includes profile information, photos, text, messages, and other content you submit or make available through the Service.

You retain ownership of your User Content.
You grant Lumore a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, process, reproduce, adapt, display, and distribute User Content as needed to provide, moderate, secure, improve, and promote the Service.
You represent that you have all necessary rights and permissions to submit User Content.
We may remove or restrict User Content that violates these Terms, our community policies, or applicable law.

Prohibited Conduct

You must not:

Use Lumore if you are under 18.
Harass, threaten, abuse, stalk, or exploit any person.
Impersonate others or misrepresent your identity or age.
Share unlawful, fraudulent, defamatory, infringing, exploitative, or deceptive content.
Send spam, scams, malware, or unauthorized solicitations.
Collect, scrape, or misuse other users' data without permission.
Circumvent restrictions, bans, safety controls, or technical protections.
Use bots, scripts, or automated systems to access or interact with the Service without authorization.

Matching, Messaging & Safety

Lumore provides discovery, matching, and messaging features, including anonymous first-approach functionality in supported flows.

Lumore does not guarantee matches, compatibility, response rates, or relationship outcomes.
Messages are generally auto-deleted from active systems within approximately 24 hours, subject to exceptions for safety, investigations, legal compliance, and dispute resolution.
Location features operate only with your permission and may update periodically in the background based on your device settings.
You are solely responsible for your interactions with other users, including in-person meetings. Use caution and follow personal safety best practices.

Lumore may use AI assistance, including Google Gemini, for matching insights, moderation support, and engagement improvements. AI outputs may be incomplete or inaccurate.

Identity Verification (Didit) Terms

Lumore may offer identity verification through Didit on an opt-in basis or as required for specific features.

Verification may include selfie/face scan and government ID checks.
You authorize Lumore to share necessary information with Didit to process verification.
Didit is an independent third-party provider and processes data under its own terms and privacy policies.
Lumore may receive verification status and related trust/safety metadata.
Verification may reduce certain risks, but it does not eliminate fraud or misconduct.

Payment, Subscriptions & Billing Terms (Explain in-app purchases, auto-renewal, refunds policy basics)

Lumore may offer paid features, virtual credits, one-time purchases, and auto-renewable subscriptions.

Purchases are processed by Google Play or Apple App Store, as applicable.
Auto-renewable subscriptions renew automatically unless canceled before renewal through your store account settings.
You authorize the applicable store platform to charge relevant fees, taxes, and recurring amounts.
Free trials or promotions may convert to paid subscriptions unless canceled before the trial/promo period ends.
Refund requests are generally handled under Google Play or Apple App Store refund rules. You may also contact contact@lumore.xyz for support.

Credits Terms

Credits are in-app units used to unlock eligible features and actions.
Credits may be earned, purchased, or granted as part of promotions or referrals.
Credits have no cash value, are non-transferable, and are not redeemable for cash except where required by law.
We may adjust credits mechanics, pricing, feature eligibility, or earning rules with notice as required by law.
We may correct, reverse, or remove credits obtained through fraud, abuse, technical error, or terms violations.

Third-Party Services & Links (Google Sign-In, social logins, analytics, ads)

Lumore integrates third-party services, including:

Google Sign-In and related authentication tools.
Google Analytics for analytics and usage insights.
Meta Ads, Google Ads, and AdMob for advertising and monetization.
Didit for identity verification.
Google Gemini for AI-assisted features.

Third-party services are governed by their own terms and privacy policies. Lumore is not responsible for third-party services we do not control.

Intellectual Property Rights

Lumore and its licensors own all rights, title, and interest in the Service, including software, code, design, text, graphics, brand assets, trademarks, logos, and related intellectual property, except for your User Content.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative services from Lumore except as expressly permitted by law or written permission from us.
The Lumore name, logos, product identity, and trade dress may not be used without prior written approval.

Source Code Visibility and Contribution

Lumore may make parts of its code publicly visible to support transparency and community contributions.

Unless a separate written license expressly allows otherwise, public code availability does not grant permission to launch, operate, white label, or distribute a competing service or clone of Lumore, copy substantial product features/UX for competitive use, or use Lumore branding. Contributions submitted to Lumore may be used by Lumore under the project's contribution terms.

Disclaimers

To the fullest extent permitted by law, the Service is provided on an "as is" and "as available" basis.

Lumore does not warrant that:

The Service will be uninterrupted, error-free, or always secure.
Any user is who they claim to be.
Any match or interaction will lead to a desired outcome.
Offline meetings or interactions will be safe.

Limitation of Liability

To the maximum extent permitted by law, Lumore and its affiliates, officers, employees, agents, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or business opportunities arising from or related to your use of the Service.

Lumore is not liable for conduct of users or third parties, including any offline interactions.

Our aggregate liability for claims relating to the Service will not exceed the greater of:

The total amount paid by you to Lumore for paid features in the 12 months before the event giving rise to the claim, or
INR 10,000.

Indemnification

You agree to defend, indemnify, and hold harmless Lumore and its affiliates, officers, employees, agents, and licensors from claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or related to your use of the Service, your User Content, your violation of these Terms, applicable law, or third-party rights, and your interactions with other users.

Termination of Accounts

You may stop using the Service at any time and may delete your account through in-app settings.

We may suspend, restrict, or terminate your access immediately if we reasonably believe you violated these Terms, posed risk to users, disrupted Service integrity, or where required for legal, compliance, or security reasons.

Certain Terms survive termination, including provisions on intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution.

Governing Law & Dispute Resolution

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Before starting formal proceedings, you and Lumore agree to attempt informal resolution in good faith for at least 30 days. Please send dispute notices to contact@lumore.xyz with details and requested relief.

For disputes that are not arbitrated, courts in Bengaluru, Karnataka, India will have exclusive jurisdiction, subject to mandatory consumer protection rights.

Arbitration / Binding Arbitration Clause (where enforceable)

Where permitted by law, you and Lumore agree to resolve most disputes by binding individual arbitration rather than court proceedings.

Scope: This applies to disputes arising out of or relating to these Terms or the Service, except claims eligible for small-claims court and claims seeking injunctive relief for intellectual property misuse or unauthorized service cloning.
Rules and seat: Arbitration will be conducted by a sole arbitrator under the Arbitration and Conciliation Act, 1996, with seat and venue in Bengaluru, Karnataka, India, unless required otherwise by law.
Class action waiver: To the extent enforceable, claims must be brought individually, not as part of any class, collective, consolidated, representative, or private-attorney-general action.
Jury trial waiver: To the extent enforceable, each party waives any right to a jury trial for arbitrable disputes.
Opt-out right: You may opt out of arbitration within 30 days of first accepting these Terms by emailing contact@lumore.xyz with subject line "Arbitration Opt-Out" and your account details.

If this arbitration clause is found unenforceable for a specific dispute, that dispute may proceed in court while the rest of these Terms remain in effect.

Changes to Terms

We may update these Terms from time to time. Updated Terms will be posted with a revised Last Updated date. Where legally required, we will provide additional notice (for example, in-app notice or email) before material changes become effective. Continued use of the Service after updated Terms become effective means you accept the revised Terms.

Contact Information

For legal notices, billing support, subscription questions, disputes, or general questions about these Terms, contact:

Lumore

Email: contact@lumore.xyz