lumore

Privacy Policy

Effective Date

Effective Date: May 26, 2025

Last Updated: March 3, 2026

Child Safety Standards: https://www.lumore.xyz/child-safety

1. Who We Are

Lumore ("Lumore," "we," "our," or "us") provides a dating platform through our mobile app and website. This Privacy Policy explains how we collect, use, share, and protect personal information, and the choices and rights available to you.

If you have questions, contact us at contact@lumore.xyz.

2. Information We Collect

We collect information you provide, information collected automatically, and information from partners and providers.

  • Information you provide: account information when you sign in with Google Sign-In (name, email address, profile photo), profile details and preferences, content you submit (including messages, reports, support requests, feedback), and sensitive personal information you voluntarily provide, such as sexual orientation, religion, ethnicity, lifestyle, or health-related information.
  • Identity verification information: we use Didit for identity verification, which may involve a selfie/face scan and government ID. Lumore generally receives verification outputs such as verification status and related metadata needed for safety and fraud prevention. Didit processes verification data according to its own terms and privacy documentation.
  • Location information: if enabled, we collect location information to support location-based matching and related safety features. While the app is active, location may update periodically (approximately every 10 minutes, if enabled).
  • Device and usage information: IP address, device identifiers (including advertising ID), device model, operating system, app version, language, time zone, network information, app usage events, interaction data, and crash/diagnostic logs.
  • Advertising and analytics information: data from analytics and ads technologies, including Google Analytics, Meta Ads, Google Ads, and AdMob (including Rewarded Ads), such as ad impressions, clicks, campaign attribution, and engagement metrics.
  • Information from other users or third parties: reports, blocks, complaints, and security, fraud, or compliance-related signals.

3. How We Use Information

  • Create and manage your account and provide core app functionality.
  • Enable matching, discovery, and location-based features.
  • Operate messaging and communication features.
  • Verify identity and improve trust and safety.
  • Detect, prevent, and investigate abuse, fraud, policy violations, and illegal activity.
  • Provide customer support and respond to requests.
  • Analyze usage and improve product features, reliability, and performance.
  • Deliver, measure, and optimize advertising and monetization, including Rewarded Ads.
  • Comply with legal obligations, enforce terms, and resolve disputes.

4. Legal Bases for Processing (EEA/UK - GDPR)

If you are in the EEA or UK, we process personal data under one or more of these legal bases:

  • Contract: processing needed to provide Lumore services you request (account, matching, messaging, support).
  • Consent: where required, including optional sensitive profile fields, location permissions, and certain marketing/advertising activities.
  • Legitimate Interests: platform safety, security monitoring, fraud prevention, service analytics, product improvement, and business operations, where not overridden by your rights.
  • Legal Obligation: compliance with applicable laws, law enforcement requests, and regulatory duties.
  • Vital Interests/Public Interest: where applicable under law, such as urgent safety matters.

You can withdraw consent at any time. Withdrawal does not affect prior lawful processing.

5. Sharing and Disclosure

We share personal information only as needed for the purposes in this Policy, including with:

  • Service providers/processors supporting hosting, authentication, analytics, ads, customer support, moderation, and security.
  • Google Sign-In for authentication services.
  • Didit for identity verification workflows.
  • Advertising and analytics partners such as Google Analytics, Meta Ads, Google Ads, and AdMob.
  • AI service providers (including Google Gemini) for approved processing use cases.
  • Other users as part of profile visibility and app interactions, based on your settings and app functionality.
  • Legal and regulatory authorities when required by law or to protect rights, safety, and platform integrity.
  • Corporate transaction parties in connection with mergers, acquisitions, financing, or asset transfers, subject to applicable safeguards.

Lumore does not sell personal information for monetary consideration.

6. Advertising, Analytics, and Tracking

We use SDKs and similar technologies in our app and cookies/similar technologies on our website to understand usage and performance, measure campaign effectiveness, show and optimize ads (including Rewarded Ads), and prevent fraud and abuse.

Partners may process identifiers and usage data for ad measurement and, in some cases, cross-context behavioral advertising.

How to limit ad tracking

  • Use in-app privacy settings where available.
  • On Android: Settings > Privacy > Ads (options may include deleting/resetting advertising ID or limiting ad personalization).
  • On iOS: Settings > Privacy & Security > Tracking (you can disable app tracking permissions).
  • You can also adjust cookie controls in your browser for the website.

7. AI and Automated Processing

Lumore uses Google Gemini and related tools to assist with:

  • Matching insights and relevance improvements.
  • Safety and moderation assistance.
  • Improving algorithms and service quality.

These tools support human-managed processes. Lumore does not make decisions based solely on automated processing that produce legal effects or similarly significant effects on you.

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including legal, safety, and dispute-related needs.

Typical retention approach

  • Account/Profile Data: retained while your account is active and for a limited period afterward as needed for legal, safety, and backup purposes.
  • Messages: deleted from active systems within approximately 24 hours, except where retention is needed for safety investigations, abuse prevention, legal compliance, or dispute resolution.
  • Identity Verification: Lumore generally retains verification status/results needed for trust and safety; Didit retains and processes verification inputs under its own terms.
  • Location/Usage/Diagnostics: retained for operational, analytics, safety, and security needs, then deleted, aggregated, or de-identified where feasible.
  • Legal Holds: certain data may be retained longer where required by law or formal legal process.

9. Your Privacy Rights and Choices

You can manage many privacy settings in the app. You may also contact us at contact@lumore.xyz.

A. Account and data deletion

You can request deletion at any time:

  1. Open Lumore.
  2. Go to Profile > Settings > Account.
  3. Select Delete Account and follow the confirmation steps.

If you cannot access the app, email contact@lumore.xyz with subject line: Account Deletion Request. We may keep limited data where needed for legal compliance, fraud prevention, safety, or dispute resolution.

B. Manage location permissions

  • Turn off location access in your device settings at any time.
  • If location access is disabled, some matching features may be reduced or unavailable.

C. EEA/UK (GDPR) rights

Subject to legal conditions and exceptions, you may request:

  • Access to your personal data.
  • Rectification of inaccurate data.
  • Erasure of data.
  • Restriction of processing.
  • Data portability.
  • Objection to processing, including certain legitimate-interest processing.
  • Withdrawal of consent at any time.
  • Complaint to your local supervisory authority.

D. India (DPDP Act, 2023) rights

If applicable, you may request:

  • Information about personal data being processed.
  • Correction, completion, updating, and erasure of personal data.
  • Withdrawal of consent.
  • Grievance redressal.
  • Nomination of another person to exercise rights in accordance with law.

To submit a DPDP request or grievance, email contact@lumore.xyz with subject line: DPDP Request or DPDP Grievance. We will address requests according to applicable legal timelines.

E. California (CCPA/CPRA) rights

California residents may have the right to:

  • Know the categories and specific pieces of personal information we collect, use, disclose, and share.
  • Delete personal information, subject to exceptions.
  • Correct inaccurate personal information.
  • Opt out of sale or sharing of personal information.
  • Non-discrimination for exercising privacy rights.

California categories we collect (examples):

  • Identifiers (name, email, IP address, device identifiers, advertising ID).
  • Internet or network activity (usage logs, app interactions).
  • Geolocation data.
  • Profile and preference data.
  • Sensitive personal information you choose to provide, such as sexual orientation, religion, ethnicity, lifestyle, and health-related information.
  • Inferences drawn from activity and preferences.

Lumore does not sell personal information for money.

Some disclosures to advertising partners may be considered sharing for cross-context behavioral advertising under California law.

To opt out, use the in-app privacy control labeled Do Not Sell or Share My Personal Information (where available), or email contact@lumore.xyz with subject line: California Privacy Request. Authorized agents may submit requests on your behalf as permitted by law.

10. International Data Transfers

Lumore and our service providers may process information in countries other than where you live, including countries that may have different data protection laws.

Where required, we use appropriate safeguards for cross-border transfers, such as:

  • Standard Contractual Clauses, or UK equivalent mechanisms.
  • Adequacy decisions where available.
  • Contractual and technical safeguards designed to protect personal information.

For India users, cross-border processing is handled in accordance with applicable Indian law.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information, including controls for access management, encryption in transit where appropriate, monitoring, and incident response practices.

No system is fully secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your login credentials and using secure devices and networks.

12. Children's Privacy

Lumore is intended for adults 18+ only. We use age screening and do not knowingly permit users under 18. If we learn an account belongs to someone under 18, we will take steps to remove the account and delete associated data as required by law.

If you believe a minor has used Lumore, contact contact@lumore.xyz.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version and revise the Last Updated date. Where required by law, we will provide additional notice, such as in-app notice or email, before material changes take effect.

14. Contact Us

For privacy questions, rights requests, grievances, or complaints, contact:

Lumore Privacy Team

Email: contact@lumore.xyz